Patient Scheduling

AUTO-RESCHEDULING

AVAILABLE NOW!
auto reschedule illustration auto reschedule illustration
Contact patients automatically to reschedule them after an appointment cancellation or no-show.

Rescheduling means double work for you and hinders your ability to devote attention to other patients. RavePoint’s Auto-Rescheduling solution intelligently detects appointment cancellations and no-shows, then contacts patients to help them reschedule without relying on your staff’s intervention!

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Auto-Rescheduling Benefits

TAKE THE STRESS OUT OF RESCHEDULING CANCELLED APPOINTMENTS

Did you know that nearly one in four appointments results in a known cancellation? Cancellations happen, and when they do, your staff has to handle the appointment rescheduling.

Known cancellations occur when your patients let you know they cannot make it, or when your office initiates the cancellation for a specific reason. Unlike no-shows, who just leave you hanging, known cancellers force you to scramble to reschedule them. When you consider the regular occurrence of cancellations on top of the average 8.1 minutes it takes to reschedule a patient by phone, timely rescheduling isn’t always possible. That’s where Auto-Rescheduling comes in.

HOW IT WORKS

RavePoint’s Auto-Rescheduling solution intelligently monitors for appointment cancellations and no-shows, identifying who will need to be rescheduled. Once they are detected, RavePoint automatically reaches out to reschedule those patients, without the need to involve your staff. Patients receive a Schedule Now link via text or email allowing them to conveniently self-schedule a new appointment on their own time.

Whether your patients reply “no” to an appointment reminder or you clear your schedule because of a change in your provider’s availability, inclement weather, or an unforeseen circumstance, RavePoint automates the process of bringing your patients back in for care.

ADVANTAGES OF AUTO-RESCHEDULING
Save Staff Time
Automate your rescheduling outreach and give your staff back the time that they would have spent contacting patients individually.
Deliver Convenient Booking
Make booking easy by allowing patients to self-schedule appointments on their phone, tablet, or PC from any location, at any time of the day or night.
Gain Rescheduling Insights
Review at-a-glance reports to track how many patients successfully booked a new appointment and whether it was caused by a cancellation or a no-show.
ADVANTAGES OF AUTO-RESCHEDULING
Save Staff Time
Automate your rescheduling outreach and give your staff back the time that they would have spent contacting patients individually.
Deliver Convenient Booking
Make booking easy by allowing patients to self-schedule appointments on their phone, tablet, or PC from any location, at any time of the day or night.
Gain Rescheduling Insights
Review at-a-glance reports to track how many patients successfully booked a new appointment and whether it was caused by a cancellation or a no-show.

Looking for more information on Auto-Rescheduling?

CHECK OUT THESE FREQUENTLY ASKED QUESTIONS
On which plans is Auto-Rescheduling available?
Can I determine what causes an Auto-Rescheduling notification to be sent?
Will it work if our staff members cancel appointments, too?
How do patients know they successfully self-booked a new appointment?
What if I prefer staff to approve new appointment bookings?
When does RavePoint attempt to get patients rescheduled?
Interested in learning more about how Auto-Rescheduling can help your practice?
Complete the form below and a RavePoint Success Coach will reach out to schedule a demo.