Contact patients automatically to reschedule them after an appointment cancellation or no-show.
Rescheduling means double work for you and hinders your ability to devote attention to other patients. RavePoint’s Auto-Rescheduling solution intelligently detects appointment cancellations and no-shows, then contacts patients to help them reschedule without relying on your staff’s intervention!I’d Like a Demo!
TAKE THE STRESS OUT OF RESCHEDULING CANCELLED APPOINTMENTS
Did you know that nearly one in four appointments results in a known cancellation? Cancellations happen, and when they do, your staff has to handle the appointment rescheduling.
Known cancellations occur when your patients let you know they cannot make it, or when your office initiates the cancellation for a specific reason. Unlike no-shows, who just leave you hanging, known cancellers force you to scramble to reschedule them. When you consider the regular occurrence of cancellations on top of the average 8.1 minutes it takes to reschedule a patient by phone, timely rescheduling isn’t always possible. That’s where Auto-Rescheduling comes in.
HOW IT WORKS
RavePoint’s Auto-Rescheduling solution intelligently monitors for appointment cancellations and no-shows, identifying who will need to be rescheduled. Once they are detected, RavePoint automatically reaches out to reschedule those patients, without the need to involve your staff. Patients receive a Schedule Now link via text or email allowing them to conveniently self-schedule a new appointment on their own time.
Whether your patients reply “no” to an appointment reminder or you clear your schedule because of a change in your provider’s availability, inclement weather, or an unforeseen circumstance, RavePoint automates the process of bringing your patients back in for care.
ADVANTAGES OF AUTO-RESCHEDULING
ADVANTAGES OF AUTO-RESCHEDULING
Looking for more information on Auto-Rescheduling?
CHECK OUT THESE FREQUENTLY ASKED QUESTIONS
Auto-Rescheduling is offered on RavePoint’s Professional and Enterprise plans – Compare Plans
Flexible settings allow you to determine the specific events that initiate an auto-rescheduling notification to be sent. Everything from a patient responding “no” to an appointment reminder to staff-initiated cancellations and patient no-shows are available for you to choose. Select one, all, or a unique combination of these events to best meet the needs of your practice.
Yes. Sometimes inclement weather, a change in your provider’s availability, and other unforeseen conflicts occur. When these require your staff to cancel appointments, the Auto-Rescheduling feature can be set to automatically reach out to your patients and help reschedule them.
Patients will see a success message displayed on the self-scheduling site and receive a booked acknowledgement that contains key appointment details.
Auto-Rescheduling notifications can be configured to deliver appointment request forms that will allow your staff to review all booking requests before scheduling an appointment. RavePoint centrally collects all patient appointment request feedback, making it easy for staff to process and approve.
RavePoint will reach out to patients the day after an appointment cancellation or no-show. Configurable settings let you determine whether notifications are sent the following morning, afternoon, or evening. Allowing for this short delay will provide the patient an opportunity to reset and focus on rescheduling their new appointment.