MANAGEMENT TOOLS FOR YOUR PRACTICE
Stay informed of key events by receiving automated Alert notifications for immediate visibility. Alerts are compiled for your review whenever a critical event occurs so you can respond quickly. Customizable settings allow you to manage which staff members receive certain Alerts, while providing recipients the ability to add text and email delivery options.
Keep patients informed without the burden of heavy administrative and time-intensive efforts. Mass Messaging is quick, nearly effortless, and ready to use at a moment’s notice. You can send customized messaging to broad or highly targeted patient lists, matching the exact parameters you set. Detailed reports log all pertinent delivery details, including Text Chats that may occur between patients and staff.
Create custom messages to keep your staff informed and working on the same page. Team members will receive updates on their RavePoint dashboard and can also be notified via text or email. Whether you need to organize a staff meeting, notify employees of weather disruptions, or send out daily agendas, Staff Notify makes staying connected simple.
RavePoint conveniently tracks patient-relationship management activity that requires staff attention. You can instantly see incoming text messages from patients, pending appointment requests, gaps in your schedule because of recent cancellations, unsuccessful reminder attempts, and high-probability no-shows. You’ll know which staff member is working on what and where things stand.
Provides staff with an at-a-glance view of your practice schedule. Color-coded slots clearly display appointment confirmations, cancellations and unread reminders. Numerous time-saving tools are also available through Calendar View, making it easy for staff to send an impromptu text to a patient or update their contact information on the fly.
This tool detects cancellations in your schedule and automatically fills the vacant spots. Customizable settings ensure that patients will always book the appropriate type of appointment, with the right provider, and for the proper length of time. Use our top-of-the-list management capabilities to offer high-priority patients the first slots.
When texting is preferable to calling, Text-Chat allows patients to communicate directly with your staff. There are no apps to install; incoming texts from patients appear in your RavePoint Message Center. When you reply, the message arrives on the patient’s phone just like any other text message. The entire Text-Chat conversation is logged into the patient’s record.
The daunting task of collecting and verifying patients’ contact information is done for you, automatically! Patient Updater fills in the empty fields in your records, obtaining each patient’s preferred address for email communications, the best number for phone reminders and text message notifications, and preferred language.
Each RavePoint account supports multiple users, with definable permissions that control how much of the RavePoint service an individual user can access. These permissions can be mixed and matched on a per-user basis to achieve the ideal configuration that works best for your team.
RavePoint stores and manages data for all your patients in one place. You’ll have instant access to your patients’ contact information, communication preferences, and patient-relationship management history. A detailed, chronological log shows all reminder and notification activity, all text conversations, internal notes, and more.
All of your patient-relationship management metrics are accessible from a single place. Get an at-a-glance and real-time view of the state of your practice for instant action. Presentation-ready charts and reports help you easily track all patient communication activity, appointments generated through RavePoint, survey results, and much more.